Our network provider has now resolved the issue. We will continue to monitor to ensure all systems are now stable.
Posted Jul 28, 2025 - 21:15 BST
Update
Network connectivity is improving, and most devices are now back online. We are still experiencing some delays as the backlog of data is processed.
Posted Jul 28, 2025 - 20:27 BST
Update
Our network provider are attempting to implement a workaround. Very early signs of recovery are being observed. Customers with critical systems should continue with manual monitoring until the issues is resolved
Posted Jul 28, 2025 - 19:43 BST
Update
Investigations are still ongoing, customers with critical systems should continue with manual monitoring until the issues is resolved
Posted Jul 28, 2025 - 18:39 BST
Update
Our network partner is still Investigating the issue. customers with critical systems should continue with manual monitoring until the issues is resolved
Posted Jul 28, 2025 - 17:33 BST
Update
Investigations are still ongoing by our network partner. customers with critical systems should continue with manual monitoring until the issues is resolved
Posted Jul 28, 2025 - 16:29 BST
Update
The issue is still ongoing and we are waiting for further updates from our network provider. We recommend that customers with critical systems revert to manual monitoring until the issues is resolved
Posted Jul 28, 2025 - 15:22 BST
Investigating
We are currently experiencing a service disruption affecting devices connected via our network provider. This may result in intermittent connectivity issues or data not being transmitted as expected. Our team is actively monitoring the situation and is in contact with the provider to understand the root cause and expected resolution time. We will provide updates here as soon as more information becomes available. We apologise for any inconvenience this may cause and appreciate your patience while we work to resolve the issue.